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Some of our most commonly asked questions

If you have any questions that aren’t covered below then please get in touch.

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FAQ’s

All prices quoted are for the standard hire of 3 days; delivery the 1st day, use the 2nd day and collect the 3rd day. In the case of weekends we normally deliver on Thursday or Friday and collect on Sunday or Monday, depending on what works best for the customer. Individual requirements can be discussed at the point of order. In general we do not deliver or collect on bank holidays; however this does not affect your price.

Please see our Delivery section for full details In summary however we deliver to East Surrey, East Sussex, most of Kent and SE & SW London. We are willing to look at any delivery outside our area. Please contact us to discuss.

Delivery and collection depends on distance and expected journey time. Please see our postcode delivery table contact us for further details.

There is no minimum order. We recognise that intimate events are as important as larger events.

No. We offer a washing up service where applicable at 25% of the total cost of hire. Over 95% of our customers take advantage of this service. All we ask is that any excess food waste is scraped off the plates or dishes and packed in the boxes provided ready for collection. Glasses should be returned empty and upright in their boxes.

We charge at our replacement cost for missing, broken or damaged items. All equipment is the responsibility of the hirer for the duration of the hire period. At the time of delivery it is important to check all items ordered have been delivered.

Table linen must not be returned damp or wet. If red wine is spilt on the table linen please do not try and wash through a washing machine. Simply hang to dry before returning. Damage resulting from mildew or other stains and burn marks that will not respond to laundering will be charged at full replacement cost.

If you cannot see something that you require on our website, please do contact us as we are continually updating our stock and we may also be able to source your requirements.

We may require a deposit which will also act as a security against breakages or lost items.

We try to be very flexible and changes to orders can be made up to 48 hours before delivery.